FAQ
My Account
How do I reset my password?
To reset your password go to the ‘My Account page and click on "Forgot your password"
Contact Us
How can I contact you?
You can find all of the contact information on our contact us page
My Order
Can I cancel my order?
If the order has not been dispatched you can cancel or make changes. If you do wish to make a change or cancel please get in touch through the contact us page
Payments
Which payment methods can I use?
You can pay by paypal or credit/debit card & American Express via our website.
Returns
How do I return an item?
Instructions on how to return items to Uberfone can be found on our returns page.
What is your returns policy?
You can view our full returns policy here:
https://beetuff.co.uk/returns/
Delivery
How do I track the status of my order?
There are a number of ways to track your order. You'll receive an email confirmation from us when you place your order.
If you have signed up for an account:
You can check the status of your order by logging into your account. Simply visit the My Account page located at the top of the Uberfone home page. From here you can review your orders and track the status of any outstanding orders.
If you haven't signed up for an account:
You can quickly track the status of your order on the "Track My Order" page.
All you'll need is your email address and your order number provided in the order confirmation email that you will have received.
Using your tracking number:
If you have selected a tracked delivery method you will find the tracking number in the dispatch email and in "My Account". Please note that not all delivery methods offer a tracking facility.
You can enter the tracking number on the courier's website (e.g. DPD, DHL). This will inform you of any delivery updates provided by the courier that you selected at checkout.
If you have signed up for an account:
You can check the status of your order by logging into your account. Simply visit the My Account page located at the top of the Uberfone home page. From here you can review your orders and track the status of any outstanding orders.
If you haven't signed up for an account:
You can quickly track the status of your order on the "Track My Order" page.
All you'll need is your email address and your order number provided in the order confirmation email that you will have received.
Using your tracking number:
If you have selected a tracked delivery method you will find the tracking number in the dispatch email and in "My Account". Please note that not all delivery methods offer a tracking facility.
You can enter the tracking number on the courier's website (e.g. DPD, DHL). This will inform you of any delivery updates provided by the courier that you selected at checkout.
